Our client is a top Global Hedge fund, is looking for a highly experienced IT Specialist. You will be required to diagnose hardware/software issues and implement system updates while maintaining data security standards. You will work closely with cross-functional teams to enhance user experience by providing technical support and resolving any issues that may arise. Strong problem-solving skills and effective communication are essential for success in this role, as well as excellent time management skills to manage multiple tasks simultaneously.
A minimum of 3 years' experience in helpdesk or IT support roles
Experience working in the asset management, hedge fund or investment banking industry is preferable
Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications
Familiarity with networking concepts and troubleshooting (TCP/IP, VPN, DNS, DHCP)
Experience supporting remote access solutions, such as Citrix and VPN
Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users
A customer-focused mindset and a dedication to providing exceptional support to our employees
