Title: Claims Supervisor
Location: Denver, CO
Responsibilities:
- Lead and oversee the claims team, ensuring the quality, quantity, and timeliness of work product
- Maintain current company and department procedures to ensure efficient operations
- Assign work, provide training, and give feedback to team members to enhance performance
- Conduct timely evaluations of job performance and provide constructive feedback to staff
- Supervise and actively participate in the claims functions to meet the needs of both internal and external customers
- Review, analyze, and interpret policy conditions, exclusions, and endorsements to resolve coverage and liability issues for assigned claims
- Review and evaluate claim reserves to ensure they accurately reflect potential exposure
- Investigate claims to assess coverage, legal issues, and gather necessary statements, records, and other evidence
- Provide appropriate documentation and reporting of all investigation and claims handling activities
- Negotiate, settle, and resolve claims with claimants and insureds in a timely and effective manner
- Provide clear and appropriate claims resolution documents to claimants and insured parties
- Maintain a working knowledge of regulatory and jurisdictional requirements to ensure compliance in all aspects of claims handling
- Provide direction and management for independent adjusters and third-party service providers retained to assist with specific claims
- Work with claims management to staff the assigned claims team with individuals who have the necessary skills, abilities, and interests to fulfill job responsibilities effectively
Qualifications:
- 5+ years of experience handling claims
- Supervisory or management experience preferred
- Knowledge of coverage, negligence principles, investigation, and negotiation techniques
- Ability to effectively communicate with both internal and external stakeholders
- Valid driver's license with acceptable motor vehicle report
Benefits:
- Paid vacation and 12 paid holidays a year
- Health, dental, and vision insurance
- Company paid life insurance
- 401(k) Savings and Profit Sharing Plan
- Education & training opportunities
- Insurance designations encouraged (financial assistance available)
